Return Policy

To submit return request please go to Contact us


Last updated August 16, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


Item delivered is not matching the item ordered (Wrong Size, Wrong item, Wrong Module, Wrong Picture,) OR Uncomplete delivered item (missing Spare parts, Part No. (s), accessories…etc.) OR Wrongly Delivered Or Not Good Quality OR Damaged /not working our malfunctioning.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Industrial Material Otganisation


Omer Al Mukhtar street (rail Street)

P.O Box 623 Riyadh 11421 Saudi Arabia


Saudi Arabia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.



The following items cannot be returned or exchanged:

  • Any used Item in Item cannot be returned
  • Any Item open the original packing cannot be returned
  • Any Item mis-managed and destroyed can not be returned
  • Any shipping fee and insurance are non-refundable ( all shipping charge are non-refundable for sending and returning the items )


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:


For more information, please contact the undersigned.


Tel. : + (966) 11 4028010 Ext. 120Fax : + (966) 1104037379

P.O. Box 623 Riyadh 11421

Kingdom of Saudi Arabia





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